At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Job Summary
The Customer Service Representative drives order Management and design, handling operational performance within an assigned portfolio of customers, and works on a continuous improvement approach towards process improvement.
The position is based in Panama City, Panama
What you will do
As a Customer Service Representative you will:
- Monitor order fulfillment of packaging material and additional material.
- Manage all steps of Order Fulfillment Packaging Material operations: management, design, administration, invoicing, claim administration, logistics.
- Create synergy with internal functions like planning, logistics, additional material, marketing, technical service
- Drive WCM (World Class Manufacturing) improvement activities from customer perspective
- Focused KPI´s (customer dashboard)
- Identify customer demand patterns and build the best fit supply chain solution to fulfill it
- Drive value added activities with direct impact to customers cost reductions
- Drive forecasting process with the customer
- Build customer relationship as customer facing position
- Understand Supply Chain activities
We believe you have
- Bachelor’s degree or equivalent work experience
- 1-2 years of experience in a similar role
- Strong English communication skills, both written and oral
- Strong business understanding and customer service
- Strong computer skills (Microsoft Office – advanced Excel and PowerPoint), SAP R/3
- Must be detail oriented, with strong organizational skills and able to multitask
- WCM methodology is a plus
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on June 1, 2023
