Customer Support Representative (NonVoice) [Philippines]


 

Stealth Monitoring is looking for talented individuals like you! Be the next Video Analyst I.

As our Video Analyst, you must have an eye for detail and a passion for customer service. Stealth is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

  • Check Emails/Voicemails
  • Respond to Emails/Phone Calls
  • Gather details for incidents
  • Enter incidents onto Queue Systems (Airtable/Stealth Hub)
  • Process non-complex incidents (Worker Hours, For Reviews, Talk Downs, Open Gate, Last Worker, Video Requests)
  • Update AE/AC/Clients
  • Inform other departments of issues related to cameras/recordings
  • Send final investigation details to AE/AC/QA/Client

Job Requirements:

  • Ability to maintain the highest level of confidentiality
  • Is familiar with working the third shift as this department is 24/7
  • Amenable to working in the office as this is a work-on-site setup for select locations
  • Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
  • Ability to work closely with others
  • Computer literate and excellent knowledge of video software
  • Ability to follow written and oral instructions
  • Adequate spelling and grammatical skills
  • Ability to learn new software and procedures quickly
  • Ability to compose detailed incident reports
  • Ability to manage time and to multitask in a fast-paced environment
  • Ability to communicate with clients, Stealth staff, and law enforcement
  • Self-motivated
  • Must be able to pass a background check

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in a customer service or related role preferred
  • Proficiency in Microsoft Outlook required
  • Video editing experience preferred
  • Willing to work in Ortigas, Pasig City.
  • Open to work during evenings, weekends, and holidays

Why join Stealth Monitoring?

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.

For faster processing of your application, submit your profile to https://stealthmonitoring.com/careers.

You can also check the link for other positions available at Stealth Monitoring.

We will be on the lookout for your application!

Job Types: Full-time, Permanent

Salary: From Php23,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Holidays
  • Overtime
  • Rotational shift
  • Shift system
  • Weekends

Supplemental pay types:

  • 13th month salary
  • Overtime pay

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